Terms & Conditions

Deshraah (“Deshraah”, “we”, “us”) plans and arranges trips, treks, experiences and group travel in India. We put together the itinerary and book stays, transport, guides and activities with local partners on your behalf.

These terms apply to every trip, trek, experience and add-on you book with us, whether through this website, WhatsApp, phone or email. By confirming a booking or paying an advance, you agree to them on behalf of everyone in your group, and you confirm you are at least 18 years old (or booking with a parent or guardian).

Deshraah is a vendor-led travel company: we design, book and coordinate your trip, and the services on the ground — stays, transport, trek operations, camping, guiding and adventure activities — are provided by independent, locally licensed partners (“vendors”).

• Sending an enquiry or filling in a trip form is free and doesn't commit you to anything.
• A trip expert will confirm your dates, group, room sharing, add-ons and the final price in writing (WhatsApp or email). Prices on the website are per person, starting prices, and can change with dates, group size, room choice and availability until you confirm.
• Your booking is confirmed only once we receive the advance and send you a written confirmation.
• Please check the names, dates and details in your confirmation and tell us straight away if anything is wrong.

Each trip page lists exactly what is included and not included. That list, together with anything we add in your written confirmation, is what you are paying for.

Unless a trip page says otherwise, the price does not include: travel to the trip's starting point (for Himachal and Uttarakhand trips, Delhi ⇄ trip travel is a separate add-on), meals not listed, personal expenses, tips, travel insurance, camera or drone fees at monuments, and costs caused by events outside our control (see the section on weather and disasters).

• We never take payment on this website. We confirm the plan and price with you first.
• To confirm, you pay an advance of 25% of the trip price (or the amount stated in your confirmation). The balance is due by the date in your confirmation, usually 7 days before the trip starts. Bookings made within 7 days of the trip need full payment.
• We accept UPI and bank transfer, and other methods we agree in writing. Taxes are shown in your quote where they apply.
• Pay only to the account details we send you from our official number or email. We will never ask you to pay a personal account over a new number. If in doubt, call us before paying.
• If the balance isn't received by the due date, we may treat the booking as cancelled by you.

• Offers and promo codes apply to the trips and dates shown, one per booking, and can't be exchanged for cash or combined unless we say so.
• An offer applies to bookings confirmed while it is running. We may change or end an offer at any time; bookings already confirmed keep their price.
• Giveaways are free to enter and have their own rules on the giveaway page. Prizes are not transferable or exchangeable for cash.

If you cancel, tell us in writing (WhatsApp or email). The date we receive it decides the refund, counted against the trip start date:

• *Costs we have already paid on your behalf and can't recover — such as train or flight tickets, forest and trek permits, and some festival-time stays — are deducted. We'll tell you about these before you pay.
• Change instead of cancelling: you can move your booking to another date once, free of charge, if you ask at least 7 days before the trip (subject to availability and any price difference). You can also hand your place to a friend before the trip — just send us their details.
• Refunds go back to the account you paid from within 7–10 working days of the cancellation being agreed.
• If we cancel a trip (for example, too few travellers or a partner unable to operate), you choose between a full refund, a different date, or another trip of equal value.
• Unused parts of a trip (a skipped day, an activity you choose not to do, leaving early) are not refundable.

• Plans in the mountains and in festival season can change. We may change the order of the day, a route, a campsite, a stay or a partner when we need to — for weather, road conditions, closures, safety or availability — and we'll replace anything we change with something of a similar standard.
• If we have to make a major change before the trip (different dates, or a main part of the trip can't happen), you can accept it or cancel for a full refund.
• Your own changes after confirming (dates, rooms, add-ons) depend on availability and may change the price.

• Treks and adventure activities (rafting, paragliding, skiing, bungee and similar) carry real risks. Please read the trip's difficulty, fitness and age guidance and only book what you're fit for.
• Tell us about any medical condition, pregnancy, injury or medication before you travel (our trip form asks). We may ask for a fitness or medical certificate for high-altitude treks.
• On the trip, the trek leader's decision on safety is final — including turning back, changing a route, or stopping someone from continuing because of altitude sickness, health or weather. Decisions made for safety are not grounds for a refund.
• Treks, camping and adventure activities are run by our licensed local vendors, under their own safety rules and responsibility (see “Who provides the services on your trip”); you may be asked to sign their waiver.
• Carry valid government photo ID for every traveller. Some areas need permits (and foreign nationals may need extra permits) — we'll tell you what's required.
• We strongly recommend travel insurance that covers trekking, high altitude and evacuation where relevant.

We're not responsible for delays, changes or cancellations caused by things outside our reasonable control — heavy snow or rain, landslides, road closures, natural disasters, strikes, epidemics, government orders or travel advisories.

If a trip can't go ahead for these reasons, we'll offer you a credit for a future trip (valid 12 months) or a different date, and refund anything our partners refund to us. Extra costs caused by such events on the trip (an extra night, a longer route) are paid by travellers.

• Be on time for pickups and departures — we can't hold a group for late arrivals, and missed transport isn't refundable.
• Respect local people, customs, places of worship and the environment. Leave no trace on treks; carry your waste back.
• Illegal drugs are not allowed. Alcohol is not allowed on treks or in camps, and stays may have their own rules.
• We may remove anyone whose behaviour puts others at risk, harasses anyone, or seriously disrupts the group, without a refund. Damage you cause to property is your responsibility.
• Keep your valuables, documents and belongings safe — we can't be responsible for their loss.

• Add-ons are subject to availability. Some — photographers, videographers, festival stays — need booking well ahead and may not be possible within 72 hours of the trip.
• Add-ons, like the rest of your trip, are provided by our independent vendors, who are responsible for their service (see “Who provides the services on your trip”). We choose them carefully and stay in touch throughout.

• Deshraah acts as the organiser and booking coordinator of your trip. Stays, transport, trek operations, camping, guides, meals and adventure activities are provided by independent vendors, who hold the licences, permits and insurance their service needs.
• Each vendor is responsible for providing its service safely and as agreed — including its staff, guides, vehicles and drivers, equipment, campsites, permits and safety procedures.
• If an accident, injury, illness, loss or damage happens during a vendor's service — for example on a trek or camp they run, in their vehicle, at their stay, or during an adventure activity they operate — that vendor is responsible, and any claim is made against the vendor and its insurer.
• If this happens, we'll give you the vendor's full details straight away, help you report the incident, and support you through the claim.
• Vendors may ask you to accept their own terms or sign a waiver before an activity; please read it before you sign.

We're responsible for planning your trip with reasonable care: choosing vendors carefully (including checking that they hold the licences and permits their service needs), passing your requirements on to them accurately, and helping you if something goes wrong.

We are not liable for injury, illness, loss or damage that arises from a vendor's services (see “Who provides the services on your trip”), from your own actions or health, or from events outside our control.

Where we are found responsible ourselves, our liability is limited to the amount you paid us for the affected part of the trip, except where the law doesn't allow this limit. Nothing in these terms takes away your rights under the Consumer Protection Act, 2019.

• Photos and descriptions on the website show what a trip is like; real conditions vary with season and weather. Some photos are freely licensed images, credited on our photo credits page.
• We may take photos and videos on group trips and use them on our website and social media. If you don't want to appear, tell your trip leader or message us and we'll respect it.
• Reviews you send us (and their photos or videos) must be your own honest experience. You allow us to publish them on our website and social media with your first name. We may decline or remove reviews that are false, abusive or contain personal details of others.
• Everything else on this website — text, design and our own photos — belongs to Deshraah and can't be copied without permission.

• Deshraah campus ambassadors, creators and influencers, and referral partners are independent promoters, not employees, agents or representatives of Deshraah. They may share our trips, links and promo codes, but they can't confirm bookings, change prices or terms, or make promises on our behalf.
• Ambassadors can't take payments on Deshraah's behalf. Always pay only through our official channels, using the payment details our team sends you from our official WhatsApp (WhatsApp +91 94797 54961) or email (enquiries@deshraah.in). Never pay an ambassador or anyone else personally — money paid to anyone else is not a payment to Deshraah.
• An ambassador's promo code works like any other promo code (see “Offers, promo codes and giveaways”).

How we collect, use and protect your details is explained in our Privacy Policy.

If something isn't right during your trip, tell your trip leader or message us straight away so we can fix it on the spot. After the trip, write to enquiries@deshraah.in or WhatsApp +91 94797 54961.

Complaints are handled by our Grievance Officer at enquiries@deshraah.in. We acknowledge complaints within 48 hours and aim to resolve them within one month.

These terms are governed by the laws of India. We'll always try to settle a disagreement with you directly first. If we can't, disputes are subject to the jurisdiction of the competent courts in India, without affecting your right to approach a consumer commission.

We may update these terms from time to time; the date at the top shows the latest version. The terms in place when you confirmed your booking apply to that booking.