Privacy Policy

Deshraah plans and arranges trips in India. We decide how your personal information is used for the purposes below, which makes us the “Data Fiduciary” under India's Digital Personal Data Protection Act, 2023. Questions about your data: enquiries@deshraah.in or WhatsApp +91 81032 31880.

Only what you give us, for the thing you're doing:

• Enquiries and bookings: name, phone, email, travel dates, number of travellers, the trip and add-ons you're interested in, and your message.
• Trip form (sent after you enquire): your city, age group, food preference, health notes you choose to share, an emergency contact, which type of ID you'll carry (never the number), room sharing, pickup and travel plans, and special requests.
• Payments: the amount, date and payment reference you share with us. Payments happen through your bank or UPI app — we never see or store card or banking passwords.
• Giveaways: name, email, phone, city, and whether you'd like trip offers.
• Reviews: your name, city, rating and words, and any photos or videos you upload.
• Partners and vendors who apply to work with us: business and contact details and services. During a job, a vendor's job link may record location and safety audio, only while the job is running and only with their agreement.
• On the website: which page you came from and campaign tags in the link (to know which ads and posts work), and basic, anonymous visit statistics.

We don't ask for ID numbers, ID photos or bank details through the website. If a permit needs ID details, we ask for them separately and only for that permit.

• To reply to your enquiry, plan and quote your trip, and confirm and run your booking — including sharing what's needed with the stay, driver or guide for your trip.
• To keep you safe: health notes and emergency contacts go to your trip leader, and are used only if needed.
• To send you trip details, reminders and updates on WhatsApp, phone or email.
• To run giveaways fairly (one entry per person, random draw) and contact winners.
• To publish reviews you've asked us to publish.
• To keep accounts and meet legal and tax requirements, and to prevent fraud and abuse of the website.
• To send offers — only if you've said yes. You can say stop at any time.

You give us your details by choosing to send a form or message, for the purpose of that form. You can withdraw consent at any time by writing to enquiries@deshraah.in — we'll stop using your details for that purpose, though we may need to keep some records the law requires. Withdrawing consent doesn't affect what we did before.

We never sell your personal information. We share only what's needed with:

• Trip partners — the stays, transport, guides and activity operators on your trip (for example, names and headcount for a hotel; pickup point for a driver; health notes for your trek leader).
• Service providers who run our website and messages for us: Vercel (website hosting and file storage), Neon (database), Resend (email), Google (if review photos are stored in our Google Drive) and WhatsApp (messaging). They may process data on servers outside India; we use reputable providers that protect it.
• Authorities when the law requires it — for example permit offices, police or forest departments for registrations, or in response to a lawful request.

We keep your details for as long as we need them for the purposes above — usually the time it takes to plan and run your trip and deal with anything afterwards — and for longer only where the law requires (for example, accounting and tax records). Giveaway entries are kept until the winner is drawn and the prize is given. You can ask us to delete your details earlier.

• We don't use advertising cookies or sell browsing data. Our visit statistics (Vercel Analytics) are anonymous and don't use cookies.
• Your browser stores a few things on your own device to make the site work: trips you save, recent searches, notices or popups you've closed, and the page that brought you to us (so your enquiry shows where it came from). You can clear these any time in your browser settings.
• Team members who sign in to our admin area use a secure sign-in cookie.

Under the Digital Personal Data Protection Act, 2023, you can ask us to:

• tell you what personal data we hold about you and how we use it;
• correct or complete it, or update it;
• erase it, where we no longer need it or you withdraw consent;
• stop using it for offers or marketing;
• and you can nominate someone to act for you in case of death or incapacity.

Write to enquiries@deshraah.in from the email or phone you used with us. We'll reply within 30 days, and we may need to confirm it's you first.

Bookings must be made by an adult. When a family or school trip includes children, the parent, guardian or school provides their details and consents on their behalf. Giveaways are open only to people aged 18 or over.

Data travels over encrypted connections, is stored with access limited to our team, and team members only see the parts of our admin they need. No method is perfectly secure, but if a breach ever affects your data, we'll inform you and the authorities as the law requires.

Write to our Grievance Officer at enquiries@deshraah.in. We acknowledge complaints within 48 hours and aim to resolve them within one month. If you're not satisfied, you may complain to the Data Protection Board of India.

We'll update this policy when the way we handle data changes; the date at the top shows the latest version. Booking terms are in our Terms & Conditions.